Yes! In order to protect our customers, the order pages on our website are run on a secure server, utilising encryption technology to safeguard all credit card transactions from unauthorized viewing. We use industry-standard SSL encryption.
The shipping is calculated based on the weight of the products you are ordering and the country to which the product is being delivered. Once you have added products to your shopping cart, you can see the shipping cost by selecting the country of delivery.
Yes, you will receive tracking details about your order by email. You may also login to your account by clicking on "Sign In" or "My Account" and then click on the Order History button to view and track your orders.
To cancel your order please contact our Customer Services team at firstname.lastname@example.org.
Unless cancellation takes place within 30 minutes of your order, your order cannot be stopped and will be delivered to you.
Simply click on the BUY button for the product that you are interested which will be added to your shopping cart/basket and then you can go to the Checkout page to complete your purchase using your credit card.
Verified by Visa (VbV) and MasterCard, Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication, is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Barclays, Sainsbury\'s) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any of our systems.
You will find the below promotion code box on your 'Review Order Details' page. To apply the discount, enter the promotion code into the designated field and click "Apply". The total price displayed at checkout is inclusive of discount (where applicable).
Simply click on the "Forgot Password" link. You will be asked to enter your email address so that we can identify your account. Thereafter your password would be sent to your registered email address only.