Yes! In order to protect our customers, the order pages on our website are run on a secure server, utilising encryption technology to safeguard all credit card transactions from unauthorized viewing. We use industry-standard SSL encryption.

The shipping is calculated based on the weight of the products you are ordering and the country to which the product is being delivered. Once you have added products to your shopping cart, you can see the shipping cost by selecting the country of delivery.

This depends on the country being delivered to. However, to most countries it takes just 1 - 2 business days whereas it may take 3 - 7 business days to other countries.

Yes, orders will always be delivered to your door via express courier services.

Yes, you will receive tracking details about your order by email. You may also login to your account by clicking on "Sign In" or "My Account" and then click on the Order History button to view and track your orders.

To cancel your order please contact our Customer Services team at info@alfakherflavours.com.au. Unless cancellation takes place within 30 minutes of your order, your order cannot be stopped and will be delivered to you.

Simply click on the BUY button for the product that you are interested which will be added to your shopping cart/basket and then you can go to the Checkout page to complete your purchase using your credit card.

Payment is charged immediately after security checks from your bank issuer and Al Fakher Flavours have been authorised.

Yes, we use 'Secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe. We also use Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (3D Secure).

Verified by Visa (VbV) and MasterCard, Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication, is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Barclays, Sainsbury\'s) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any of our systems.

There can been several reasons why your card has been refused. For further details please contact your card issuer.

You will find the below promotion code box on your 'Review Order Details' page. To apply the discount, enter the promotion code into the designated field and click "Apply". The total price displayed at checkout is inclusive of discount (where applicable).

The promotion code you have entered may have expired, or the start of the promotion may not have started. You may have already used the promotion code in the past.

Unfortunately, once your order has been submitted we are unable to add this retrospectively.

Information stored in your account will be your home address, delivery address, your email address and your payment details. You can access and amend your details at any time.

Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.

Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to logout so others cannot access your personal data.

Simply click on the "Forgot Password" link. You will be asked to enter your email address so that we can identify your account. Thereafter your password would be sent to your registered email address only.

Firstly, please check your 'Junk' folder, if it's not there please contact our Customer Services team at info@alfakherflavours.com.au